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People planning excavation projects in Wisconsin have been contacting Diggers Hotline at record numbers this year. October marked the sixth straight month that Diggers Hotline broke a monthly record.
Wisconsin residents and professionals are required by law to file a locate request ticket with Diggers Hotline at least three working days before beginning any project that moves or displaces soil. These tickets can be filed on the phone by dialing 811 (or 800-242-8511) or online at www.DiggersHotline.com.
October’s numbers continued a trend that began in May 2013. There were 81,266 locate request tickets filed in October. That number represents an increase of over 10,000 compared to October 2012, and 4,540 more than the previous record for an October, set in 2008.
“What’s more satisfying to us is that even with the increased volumes we’ve been handling, we are still able handle more than 80% of incoming calls within 30 seconds,” said Dave Isler, Contact Center Manager at Diggers Hotline. “We’re proud that we’ve been able to maintain this level of customer service despite how busy we have been.”
For more information about Diggers Hotline or to file a locate request ticket for any excavation projects, go to www.DiggersHotline.com or dial 811.